Returns + Exchanges

 

Returns
Unwashed, unworn and unused merchandise may be returned within 14 days of delivery for a full refund, less original shipping costs. (Items marked as FINAL SALE on our website are not eligible for return/exchange). Items must be returned with tags attached + in their original packaging. Returned items that do not follow this criteria will be sent back to the customer and a refund will not be issued. We reserve the right to refuse a refund if products appear to be damaged by the customer. *Swimwear must have hygienic liner still intact or it will be returned to customer and a refund will not be issued. 


Exchanges
We do not offer exchanges at this time due to our high turnover rate. We suggest first purchasing the replacing item from our website and then returning your item separately to ensure you get the item you want before selling out.

Send returns (via USPS) with a copy of the invoice to:

Poppywells
PO Box 67 
Lehi, Utah 84043
When returning an item, please consider using a traceable shipping service and purchasing insurance. Poppywells is not responsible for lost exchanges/returns. You will receive an email notification once your return has been processed and the money will be refunded to the original form of payment within 3-7 business days. 

 

Customers are responsible for shipping costs on purchases, exchanges and returns. These charges are non-refundable. 

Questions? Email us here or at hello@poppywells.com
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