Returns + Exchanges

 *HOLIDAY RETURN POLICY*
Any purchases made on or after Thursday, November 24, 2017 will fall under our Holiday Return Policy. Purchases made in this time frame will have until January 8, 2018 to return items for store credit via gift card. If you are purchasing a gift, you can request a gift receipt to be added to your order so the receiver is able to easily send back items that didn't work (just tell us in the notes section at checkout). If your return falls into the regular 14 day policy, a full refund will be issued to the original form of payment. Items marked as final sale are not eligible for return/exchange.

 

Returns
Unwashed, unworn and unused merchandise may be returned within 14 days of delivery for a refund to the original form of payment. (Items marked as FINAL SALE on our website are not eligible for return/exchange-- no exceptions will be made). Items must be returned with tags attached + in their original packaging. Returned items that do not follow this criteria will be sent back to the customer and a refund will not be issued. We reserve the right to refuse a refund if products appear to be damaged by the customer. *Swimwear must have hygienic liner still intact or it will be returned to customer and a refund will not be issued. 


Exchanges
We do not offer exchanges at this time due to our high turnover rate. We suggest first purchasing the replacing item from our website and then returning your item separately to ensure you get the item you want before selling out.

Send returns (via USPS- - - FedEx does not deliver to P.O. boxes) with a copy of the invoice to:

Poppywells
PO Box 67 
Lehi, Utah 84043
When returning an item, please consider using a traceable shipping service and purchasing insurance. Poppywells is not responsible for lost exchanges/returns. You will receive an email notification once your return has been processed and the money will be refunded to the original form of payment within 3-7 business days. 

 

Customers are responsible for shipping costs on purchases, exchanges and returns. These charges are non-refundable. 

Questions? Email us here or at hello@poppywells.com
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